The following terms (the "Terms of Use" or the "Agreement") constitute an agreement between you and Kaizen Enterprises Inc. ("Kaizen," "we," or "us"), the operator of MeetKaizen.ai and related websites, applications, services and mobile applications, and all associated services (collectively, the "Services") provided by Kaizen and on/in which these Terms of Use are posted or referenced. Some Services may require you to agree to additional terms specific to those Services, which will be presented to you prior to your use and are included as part of these Terms of Use. For purposes of these Terms of Use, the "Services" include, without limitation, AI technology maintained by Kaizen on behalf of third parties, voice and video services for booking appointments and answering inquiries, and other technology provided by Kaizen for the facilitation and enablement of pre-consultation services.
This Agreement constitutes a contract between you and us that governs your access to and use of the Services. This means you must agree to this Agreement in order to access and/or use our Services. If you do not agree, then you may not use the Services.
Provisions that, by their nature, should survive termination of this Agreement shall survive termination, including your obligations to pay or indemnify us, limitations on our liability, terms regarding ownership or intellectual property rights, and the Arbitration Agreement in Section 16.
Kaizen's collection and use of Personal Data in connection with the Services is described in Kaizen's Privacy Policy.
IMPORTANT: PLEASE REVIEW THE ARBITRATION NOTICE AND CLASS ACTION WAIVER IN SECTION 16 BELOW CAREFULLY, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES BETWEEN YOU AND KAIZEN BY BINDING, INDIVIDUAL ARBITRATION EXCEPT FOR EXCLUDED DISAGREEMENTS. YOU ACKNOWLEDGE AND AGREE THAT (1) YOU AND KAIZEN ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AND (2) YOU WAIVE YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR REPRESENTATIVE PROCEEDING AGAINST KAIZEN.
We are constantly trying to improve our Services, so these Terms of Use may need to change along with our Services. We reserve the right to change the Terms of Use at any time; if we make material changes, we will place a notice on our site, send you an email, and/or make reasonable attempts to notify you by some other means. If you don't agree with the new Terms of Use, you are free to reject them; however, you will no longer be able to use the Services. Continued use after a change becomes effective means you agree to the changes.
If you create a Kaizen Account or use the Services on behalf of another individual, you represent that you are authorized by such individual to accept this Agreement on their behalf.
Assumption of Risk: You acknowledge and agree that your use of the Services, including reliance on any Content, AI output, or Professional interaction, is undertaken at your own risk. To the fullest extent permitted by law, you assume full responsibility for any risks arising from your use of the Services.
Kaizen grants you a limited, non-exclusive, revocable, non-sublicensable, non-transferable license to use the Services in accordance with these Terms of Use. Portions of the Services can be viewed without a Kaizen Account; to benefit from all of the Services, you must create an account (a "Kaizen Account") and provide certain basic information about yourself, authorizing Kaizen to use and disclose it as described in our Privacy Policy.
While using the Services, you may encounter "Content" — content, text, data, graphics, images, photographs, video, audio, information, suggestions, articles, scheduling availability, guidance, and other materials made available through the Services. Content provided by professionals does not create a professional/client relationship and does not constitute advice, diagnosis, or treatment, but is meant to assist you in choosing a specialist, professional, provider, organization, or agent (collectively, "Professionals") or otherwise to be generally informative.
WHILE WE MAKE REASONABLE EFFORTS TO PROVIDE ACCURATE CONTENT, WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES WITH RESPECT TO ANY CONTENT. IN NO EVENT SHALL WE BE LIABLE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON ANY SUCH CONTENT. WE DO NOT IN ANY WAY ENDORSE, REFER OR RECOMMEND ANY INDIVIDUAL OR ENTITY LISTED IN CONTENT AND/OR ACCESSIBLE THROUGH THE SERVICES.
Geographic Availability of Services: Kaizen currently makes its Services available to users located in North America, Central America, and South America (the "Service Region"). Availability of specific features, Professionals, or Services may vary by location and is subject to applicable local laws and licensing requirements. You are solely responsible for determining whether your use of the Services complies with applicable laws in your jurisdiction. Kaizen does not provide legal, regulatory, or compliance advice regarding jurisdictional requirements.
Kaizen is not a provider of healthcare, legal, or financial services. Content obtained through the Services, including via the Kaizen Help Center, Blog, social channels, emails, texts, or advertising, is for informational and communicative purposes only, and is not a substitute for, and does not replace, professional advice, diagnosis, or treatment. Your use of the Services is solely at your own risk. Kaizen is not a referral service and does not refer, recommend, or endorse any particular Provider, test, procedure, opinion, or other information appearing through the Services. We encourage you to independently confirm any Content relevant to you with other sources.
Professionals use the Services to share Content with you, but your use of this Content is not a substitute for the advice you seek. No licensed professional-client relationship is created when you use the Services or Content, whether provided through the Services or any other Kaizen communications. Kaizen will not be liable for canceled or unfulfilled appointments, or any injury or loss resulting therefrom or otherwise arising from use of the Services. Use of Kaizen's tools, including AI chatbots, AI avatars, AI agents, scheduling tools, messaging features, or intake workflows, does not create a professional-client, fiduciary, or confidential relationship between users and Professionals unless formally established outside the platform under applicable law. Kaizen is not a party to any such relationship and does not supervise, direct, or control professional services provided by any Professional.
Kaizen or its designee may take limited steps to verify that Professionals hold active licenses, certifications, or registrations required by law, and may exclude Professionals who have engaged in inappropriate or unprofessional conduct. Kaizen's lists of Professionals are not exhaustive, and Professionals choose whether to participate and advertise on their Kaizen profiles.
Search results and profile lists are based on information you provide and other criteria (such as availability, past ratings, and past user experiences). Kaizen (a) does not employ, refer, recommend, or endorse any Professionals, (b) makes no representations or warranties about them or the quality of their services, (c) is not responsible for the accuracy of information Professionals provide about themselves, (d) is not responsible for ensuring Professionals' services meet any standard of quality, and (e) does not receive additional fees for featuring Professionals (subject to Sponsored Results). Professionals are not Kaizen employees. Kaizen may show advertisements or sponsored search results ("Sponsored Results"), for which Kaizen receives additional fees; these are not an endorsement and are conspicuously labeled "Sponsored."
The Services are an informational and educational resource for consumers and Professionals. Kaizen may, but has no obligation to, publish reviewed Content, and does not guarantee it is timely, accurate, or complete.
Professional Content: Content related to Professionals and their practices is for general reference only, may be provided by the Professional or collected from other sources, and may become out of date, incomplete, or inaccurate.
Procedures/Products/Services: Procedures, products, services, and devices discussed or marketed through the Services are not applicable to all individuals or situations, and are presented for awareness only, without any claim as to safety, appropriateness, or effectiveness.
AI Content: We make available features or content powered by artificial intelligence ("AI Features"), provided "AS IS" and used at your own risk. You are responsible for determining that AI Features are suitable for your needs and for any reliance on their accuracy, completeness, or usefulness. In rare cases, AI Features may provide incomplete, incorrect, or offensive information that does not represent our views. Reference to third-party products or services by an AI Feature does not imply endorsement or affiliation. We are not liable for the AI Features or information they generate, including for infringement of intellectual property rights, errors or omissions, or any resulting loss or damage.
Use of Data for AI Improvement: To improve the quality, safety, and performance of the Services, including AI Features, Kaizen may use de-identified, aggregated, or anonymized data derived from user interactions, prompts, inputs, and outputs; such data will not identify you personally unless otherwise disclosed in our Privacy Policy. Content you provide, including text, audio, video, or other inputs, may be processed by automated systems and machine learning models to provide, maintain, and improve the Services. Kaizen does not use private communications or personally identifiable information for model training inconsistent with its Privacy Policy. You retain ownership of your content, subject to the licenses granted in this Agreement.
AI Output Limitations: AI-generated outputs may be incomplete, inaccurate, outdated, biased, or inappropriate, and do not replace independent professional judgment or human review. You agree not to rely on AI-generated content as the sole basis for professional, medical, legal, financial, or business decisions, and assume all risks associated with the use or interpretation of such outputs.
You may elect to enter certain medical information into the Services, including by requesting an appointment or filling out a Medical History Form on behalf of yourself or an authorized third party. You can request (and thereby authorize) Kaizen to provide this information to your chosen Professional, and you acknowledge that such information may need to be reviewed and confirmed for accuracy at the time of your appointment.
7.1 Your Kaizen Account Credentials: When you create a Kaizen Account, you provide an email address and password ("Credentials"), which you should keep private. Notify us immediately at hello@meetKaizen.ai if your Credentials are stolen or compromised. You promise to provide accurate, complete, and updated registration information. If you connect through a third-party service (e.g., Meta, Google, Apple), you permit us to access and use your information as allowed by that service; Kaizen has no responsibility for third-party services' content, accuracy, privacy policies, or practices.
7.2 Your Responsibilities Generally: While creating a Kaizen Account and downloading our app is free, you are responsible for your own expenses; charges for Professional services are entirely your responsibility. You must ensure information you provide is accurate and up-to-date, and resolve disputes with Professionals directly. You are responsible for all use of the Services and your Credentials, including use by others you've shared them with. You may only use the Services for lawful, non-commercial purposes, and may not damage, disable, overburden, or impair our servers or networks, attempt unauthorized access, or accumulate or index any Content or portion of the Services for any purpose.
7.3 Responsibilities of Professionals: If you are a Professional, you agree not to use the Services beyond your own personal use as a client or prospective client, not to establish or coordinate pricing, output restrictions, or customer allocation with others, and not to engage in anti-competitive, deceptive, or unfair practices, including manipulating review or rating data. Professionals are solely responsible for complying with applicable laws, licensing requirements, and professional standards; Kaizen does not verify, monitor, or guarantee such compliance.
7.4 Disputes Between Users: Kaizen is under no obligation to become involved in disputes between participants or with third parties. You release Kaizen, its directors, officers, employees, agents, and successors from claims and damages arising from such disputes.
8.1 Links to Other Websites: Links to other websites are provided for convenience only; we do not endorse these sites and are not responsible or liable for their content or accuracy. You release and hold us harmless from liability arising from your use of any third-party website or service.
8.2 Third Party Software: We may incorporate third-party software, including open source software, subject to the applicable third-party terms and conditions, with additional attribution and disclaimer notices where applicable.
8.3 Application Stores: Availability of our mobile application depends on the third-party store you download it from (e.g., Apple App Store, Google Play), each with its own terms. These Terms of Use are between you and us, not the Application Provider; the Application is licensed to you on a limited, non-exclusive, non-transferable basis solely in connection with the Services, and the Application Provider has no obligation to furnish maintenance, support, or warranty services beyond a purchase-price refund where legally required. Kaizen is responsible for addressing claims relating to the Application, and Application Providers (and their subsidiaries) are third-party beneficiaries entitled to enforce these Terms against you.
9.1 Generally: You may use the Services to pay for Designated Provider Services or other obligations; we process your payment card information per our Privacy Policy, and Kaizen and/or its payment processing partner may collect a transaction processing fee from the applicable Professional.
9.2 Designated Provider Services: Professionals may provide price information for products/services ("Designated Provider Services") payable through the Services. Review pricing and inclusions carefully before scheduling; Professionals must honor the Designated Price shown at scheduling unless you separately agree otherwise. Kaizen is not responsible for failures to agree on pricing for additional or different services.
9.3 Transaction Processing: You are responsible for paying the Designated Price and any additional amounts charged through Kaizen by the applicable Professional, along with all legally or contractually required amounts (copayments, deductibles, coinsurance, etc.). Kaizen may process your payment in collaboration with our payment processing partner (currently Stripe, Inc.), and is not responsible for charges submitted by Professionals or errors by the payment processor. You must promptly review all charges, notify Kaizen of any disputes within twelve (12) months of the transaction, and keep your billing information current, complete, and accurate.
You may submit feedback on your experiences with Professionals, inquiries, and other interactive or community content ("Posted Information"), which must comply with our Acceptable Use Policy and posted guidelines. Kaizen may moderate Posted Information but does not endorse or confirm its accuracy; it solely reflects the views of its author.
By posting Posted Information, you grant Kaizen and its affiliates, agents, and contractors an irrevocable, perpetual, royalty-free, fully sublicensable, worldwide license to use, copy, perform, display, distribute, adapt, edit, translate, and create derivative works from it, and you represent that you have the rights to grant such license without infringing third-party rights. You may not post false or fraudulent Posted Information. Kaizen may make technical changes to Posted Information as needed to conform to network, device, or service requirements. Posted Information is the sole responsibility of its author and does not reflect Kaizen's opinion; Kaizen assumes no liability for it.
We also welcome Feedback (comments and suggestions for improvement), which is considered non-confidential and non-proprietary; by submitting Feedback, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish it for any purpose without compensation to you.
All Content is owned by us or our licensors and protected by copyright, trademark, patent, and trade secret laws and international treaties. The Services and any underlying technology contain Kaizen's proprietary information. We grant you permission to use Content for personal, non-commercial purposes only; you may not copy, distribute, republish, sell, or exploit any Content or the Services for commercial gain. All rights not expressly granted are retained by Kaizen.
We have no control over, and no duty to take action regarding, who accesses the Services, what Content you access, its effect on you, how you interpret or use it, or what actions you take as a result. You release us from all liability for your use or inability to use any Content. Kaizen and its licensors, suppliers, partners, and affiliates (collectively, "Kaizen Parties") make no representations or warranties regarding recommendations of services or products offered through the Services, and are not liable for the accuracy, copyright compliance, legality, or decency of material accessed through the Services. We have no special relationship with or fiduciary duty to you.
WE PROVIDE THE SERVICES "AS IS" AND "AS AVAILABLE," WITH NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, SATISFACTORY QUALITY, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT GUARANTEE THE RESULTS OF USING THE SERVICES WILL BE EFFECTIVE, RELIABLE, OR ACCURATE, OR THAT THE SERVICES WILL BE AVAILABLE AT TIMES OR LOCATIONS OF YOUR CHOOSING, UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL ITEMS.
YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTE WITH US IS CANCELLATION OF YOUR KAIZEN ACCOUNT. OUR CUMULATIVE LIABILITY FOR ANY CLAIMS RELATING TO YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE TOTAL FEES YOU PAID TO AND KAIZEN RETAINED IN THE SIX MONTHS PRIOR TO THE CLAIM.
TO THE FULLEST EXTENT ALLOWED BY LAW, THE KAIZEN PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, THE SERVICES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR MEDICAL MALPRACTICE OR NEGLIGENCE OF PROFESSIONALS, EVEN IF WE KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY. IN JURISDICTIONS THAT DO NOT ALLOW SUCH EXCLUSIONS, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. YOU WAIVE YOUR RIGHTS UNDER CALIFORNIA CIVIL CODE SECTION 1542 OR ANY SIMILAR LAW REGARDING UNKNOWN CLAIMS AT THE TIME OF RELEASE.
We may terminate, suspend, or deactivate your Kaizen Account immediately, with or without notice, for violations of this Agreement or our policies, or for any other reason including extended inactivity. Kaizen is not liable for any termination, suspension, or deactivation. You agree not to attempt to use the Services after termination (except where deactivation is due solely to inactivity, in which case you may create a new account). Account termination may result in destruction of associated content. Provisions that should survive termination will do so. Kaizen may investigate and take legal action against violators, including removing content, terminating accounts, and blocking access.
Upon our request, you agree to defend, indemnify, and hold harmless the Kaizen Parties from liabilities, claims, damages, demands, and expenses (including reasonable attorneys' fees) arising from your use of the Services, violation of this Agreement, violation of any intellectual property or other right, or actions taken by anyone using your Credentials, except where arising from our own gross negligence or intentional misconduct.
THIS SECTION CONTAINS AN ARBITRATION AGREEMENT WHICH MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY HEAR YOUR CLAIMS, AND A WAIVER OF ANY RIGHT TO PROCEED IN A CLASS OR REPRESENTATIVE ACTION. YOU AND KAIZEN ARE GIVING UP THE RIGHT TO A JURY TRIAL TO THE FULLEST EXTENT PERMISSIBLE AND TO FILE OR PARTICIPATE IN A CLASS ACTION, SUBJECT TO THE LIMITED EXCLUSIONS BELOW. IN ARBITRATION, DISPUTES ARE RESOLVED BY AN ARBITRATOR, NOT A JUDGE OR JURY.
Most concerns can be resolved by emailing hello@MeetKaizen.ai. "Dispute" broadly includes claims between you and Kaizen related to these Terms of Use, your use of the Services (including chatbot, avatar, or AI agent Services), Kaizen's cancellations, defects, policies, privacy practices, or advertising, whether arising before or after these Terms or after termination of your relationship with Kaizen. "Dispute" excludes disagreements relating to your use of third-party services, privacy-rights breaches caused by a third party, reliance on third-party claims, and patent/copyright/trademark/trade-secret matters ("Excluded Disagreements"), which are not subject to arbitration.
16.1 Mandatory Pre-Arbitration Informal Dispute Resolution: Before initiating arbitration, you and Kaizen must send a written Pre-Arbitration Notice to hello@MeetKaizen.ai describing the dispute, relief sought, and identifying information, and engage in good-faith efforts to resolve it for 60 days (extendable by agreement), including a possible individualized telephone settlement conference. Compliance with this process is mandatory before arbitration; the statute of limitations is tolled during this period.
16.2 Arbitration Rules and Procedures: Unresolved disputes will be finally settled by binding arbitration in New York County, New York, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (and Mass Arbitration Supplementary Rules, if applicable), in English. The arbitrator may not consolidate more than one person's claims or preside over representative or class proceedings unless the parties agree otherwise.
16.3 Cost of Arbitration: Arbitration fees follow the AAA Rules as modified here; the parties will work in good faith to keep arbitration cost-effective, and Kaizen will not seek attorneys' fees unless your claim is frivolous or violates Federal Rule of Civil Procedure 11 standards. ALL CLAIMS MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS, NOT AS A CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL ACTION; THE ARBITRATOR MAY NOT ISSUE A PUBLIC INJUNCTION OR VARY THIS CLASS ACTION WAIVER.
16.4 Additional Procedures for Coordinated Disputes/Filings: If 25 or more similar Disputes are asserted by the same or coordinated counsel (a "Mass Filing"), the AAA's Mass Arbitration Supplementary Rules and a staged process apply: counsel for each side select an initial batch of cases (up to 50) to proceed individually, followed by mediation with a retired judge if unresolved, then a second staged batch (up to 100 cases), followed by further mediation, with Kaizen paying the mediator's fee at each stage.
16.5 Waiver of Jury Trial; Waiver of Class Actions: YOU AND KAIZEN WAIVE ANY RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN A CLASS ACTION IN ARBITRATION OR COURT, TO THE FULLEST EXTENT PERMITTED BY LAW, though the parties retain the right to participate in a class-wide settlement. If this waiver is deemed invalid or unenforceable for a particular claim, neither party is entitled to arbitration for that claim, which will instead proceed in court as described in Section 16.7.
.16.6 Opt-out: You may opt out of this arbitration Section by emailing hello@meetkaizen.ai within thirty (30) days of first accepting these Terms of Use, including your name, residence address, account email/phone, and a clear statement that you wish to opt out.
16.7 Exclusive Venue: If you opt out, or in circumstances where the Arbitration Agreement permits litigation, any judicial proceeding (other than small claims) will be brought in the state or federal courts located in New York County, New York.
16.8 Severability: If any part of this Arbitration Agreement is found invalid or unenforceable as to your Dispute, that part will be severed and the remainder will continue in full force and effect; this Arbitration Agreement survives termination of your relationship with Kaizen and/or these Terms of Use.
6.9 Future Changes to Arbitration Agreement: If we make future changes to this Arbitration Agreement (other than to our contact information), you may reject the change by sending signed, written notice via email to hello@meetKaizen.ai; rejecting a change does not opt you out of arbitration altogether, and means the prior version of the Arbitration Agreement continues to apply to you.
17.1 Electronic Contracting: Your use of the Services and/or creation of a Kaizen Account constitutes your electronic signature to this Agreement, including our Privacy Policy, Acceptable Use Policy, and Community Standards, with the same legal effect as a handwritten signature.
17.2 Phone/Text Communications: By providing your mobile number and agreeing to receive texts, you agree Kaizen may contact you by phone, SMS, or MMS for transactional, operational, informational, or (if opted in) marketing purposes; message and data rates may apply, and you can opt out anytime by replying STOP or adjusting your notification settings. You represent that any number you provide is accurate and that anyone registered under it has consented to receive Kaizen communications, and you agree to indemnify Kaizen against claims arising from a breach of this representation.
17.3 Limitation of Claims: No action arising under this Agreement may be brought more than one (1) year after the cause of action arose.
17.4 Severability: If any provision is held invalid, illegal, or unenforceable, the remaining provisions remain unimpaired, and the invalid provision will be replaced by one closest to the parties' original intent, or limited/eliminated to the minimum extent necessary.
.17.5 Governing Law; Language: This Agreement is governed by the Federal Arbitration Act, applicable federal law, and the laws of the State of New York, without regard to conflicts-of-law principles. This Agreement was drafted in English, and any translations are not binding to the extent they conflict with the English version.
17.6 Entire Agreement; Waiver: This Agreement, together with any supplemental terms, policies, rules, and guidelines (including the Privacy Policy, Acceptable Use Policy, and Community Standards), constitutes the entire agreement between you and us, superseding all prior agreements. Failure to exercise any right does not waive further rights.
.17.7 Headings: Section headings are for convenience only and do not affect the meaning, scope, or intent of this Agreement.
17.8 Assignment: We may assign this Agreement at any time, including to an affiliate or as part of a sale, merger, or transfer of our business or assets. You may not assign, transfer, or sublicense this Agreement; any such attempt is void.
17.9 Eligibility: You must be 18 or the legal age to form a binding contract in your jurisdiction, whichever is greater, to create a Kaizen Account or use the Services on your own; those under 13 may not use the Services at all, and those between 13-18 may use the Services only under parental or guardian supervision and agreement to these Terms. The Services are administered in the U.S. and intended for U.S. users only; use outside the U.S. is prohibited and at the user's own risk. Users are responsible for compliance with all applicable local, state, or federal laws.